Refund and Returns Policy
Return, Refund Or Cancellation
Thank you for choosing Marché Bleuet. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.
Validity
Our return policy is valid for 30 days from the date of delivery of the product. Once this period has elapsed, no returns will be accepted.
You may return your order, provided that the following conditions are met:
- The packaging is in its original condition.
- You have a copy of the transaction receipt including the payment method
- The product has not been consumed or used. Exception: If the container has been opened, the product has been consumed and a defect has been found, you can return it by by first contacting customer service.
- Shipping costs for a return by mail must be paid by the consumer.
Gift cards and items identified as final sale or clearance are not refundable.
Return Requests
In order to serve you in the most efficient manner, please follow the following methodology to return a product:
- Contact customer service by email using our “Contact Us” form or directly at marchebleuet@gmail.com.
- Once the return is authorized, send the product to the following address: 2733 Notre-Dame St W, Montreal, QC H3J 1N9, Canada
- Once the item is received, we will process the refund. The funds should appear on your statement within 5-10 business days of the refund.
Attention: Orders placed in-store cannot be returned by mail; you must return them to a Marché Bleuet store.
Return Shipping Costs
Return shipping costs are to be paid entirely by the customer. If the return is due to an error on our part, the cost will be paid by Marché Bleuet. In both cases, it is the customer’s responsibility to pack the item properly. In case of breakage, we may refuse the return.
Return to Store
An item purchased online can be returned directly to the store. A return request will be filled out and forwarded to the web customer service. If the request is valid according to the above mentioned criteria, the refund will be made using the same payment method. You will receive a refund confirmation by email.
To make a return in store, the customer must present a proof of purchase.
Refunds
Once the item is received, a follow-up email will be sent.
If the refund request is accepted, the amount will be refunded in the same payment method within 10 business days. The customer will receive a confirmation of the refund by email.
Refund Not Received
The customer must wait 10 business days for the processing of the refund request.
After this period, if the customer believes they have not received their refund, they must first verify the transactions on the card used to purchase the product and then contact their financial institution.
If the refund has not been issued, the customer should then contact us by email at marchebleuet@gmail.com.
Exchange
Exchanges are made only in the case of an error, defect or breakage of the product sent.
An exchange request must be sent to marchebleuet@gmail.com. The exchange is subject to our approval. The shipping costs of the replacement item will be assumed by Marché Bleuet.
Cancellation
To cancel a pending order, the customer must send an email to marchebleuet@gmail.com or call our customer service line at 514.507.2404 or 514.812.5234. Check our contact page to view our open hours.
If the order has already been shipped, the customer must wait to receive it, then request a return. Shipping charges are non-refundable.
Shipping
To return a product, the customer must package it to avoid breakage and send it to Marché Bleuet, 2733 Notre-Dame St W, Montreal, QC H3J 1N9, Canada.
The customer is responsible for shipping charges unless Marché Bleuet has previously agreed to them. We are not able to guarantee receipt in transit to us and are not responsible for its loss or theft.